RETURNS & REFUNDS POLICY

At Matchbox Bikini, we want you to love every piece you purchase. Each of our bikinis is thoughtfully designed to make you look and feel your best.

We understand that sometimes things aren't quite right, so we've made our returns process as simple as possible.

Please read our returns policy carefully before placing your order.

HOW TO RETURN

If you would like to return an item, please follow the steps below:

1. Contact us: Email hello@matchboxbikinis.com within 14 days of receiving your order, including your order number and the item(s) you wish to return.

2. Receive return instructions: Our customer care team will provide you with the relevant return details and address.

3. Prepare your return: Carefully package your item, ensuring it meets the return conditions outlined below.

4. Send your return: Post your parcel using a tracked delivery service. We strongly recommend retaining your proof of postage until your refund has been completed.

Once your return has arrived, our team will inspect the item and contact you with an update.

Please do not send items back without contacting us first, as this may delay the processing of your return.

WHAT ITEMS ARE ELIGIBLE FOR A REFUND?

For eligible online purchases, you have 14 days from receiving your order to notify us that you wish to cancel or return your purchase. You then have a further 14 days to send your items back.

All returned items must meet the following conditions:

• Items must be unworn, unwashed and in their original condition.

• All original tags and applicable hygiene seals must remain attached and intact.

• Items must be free from makeup, deodorant, perfume, tanning products and other marks or stains.

• Items must not have been altered, damaged or used.

• Items should be returned with their original product packaging, including the Matchbox Bikini box where supplied.

Please note: For health and hygiene reasons, swimwear supplied with a hygiene seal cannot be returned for a change-of-mind refund if that seal has been removed or broken after delivery.

We reserve the right to inspect all returned merchandise and assess its condition before processing a refund, in accordance with your statutory rights.

Items showing signs of wear or use may be refused or subject to a deduction where permitted by law.

NON-RETURNABLE ITEMS

The following items are generally excluded from change-of-mind returns:

• Swimwear supplied with a hygiene seal that has been removed or broken after delivery.

• Items that have been worn, washed or used beyond what is necessary to inspect them.

• Complimentary gifts and promotional items supplied free of charge, except where applicable consumer rights require otherwise.

These exclusions do not affect your statutory rights where an item is faulty, damaged or not as described.

ARE THERE ANY RETURN CHARGES?

For change-of-mind returns:

• Customers are responsible for arranging and covering the cost of return postage.

• We recommend using a tracked and insured delivery service, as we cannot be responsible for returns lost in transit before reaching us.

• Premium or express delivery upgrades are non-refundable where the law does not require reimbursement.

• Where an entire order is cancelled under the applicable statutory cancellation right, the original standard delivery charge will also be refunded.

If an item is confirmed to be faulty or incorrect, we will arrange an appropriate remedy in accordance with your consumer rights, including reasonable return postage costs where applicable.

HOW SOON WILL I RECEIVE MY REFUND?

Once we receive your return, our team will inspect the item to ensure it meets the relevant returns conditions.

You will receive an email confirming that your return has been received and advising you of the outcome.

If your return is eligible for a refund:

• Your refund will be issued to the original payment method used when placing your order.

• We aim to process approved refunds within 10 working days of receiving your return.

• For statutory cancellations, refunds will be made within the legally required period, generally no later than 14 days after we receive your returned goods or satisfactory evidence that they have been sent back, whichever is earlier.

• Depending on your payment provider, additional time may be required for the funds to appear in your account.

Please note that we cannot issue refunds to an alternative payment method.

FAULTY, DAMAGED OR INCORRECT ITEMS

We take great care in preparing and packaging every Matchbox Bikini order. However, if you believe you have received a faulty, damaged or incorrect item, please contact us at hello@matchboxbikinis.com.

To help us resolve the matter efficiently, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the fault, damage or incorrect item, where possible.

Our team will review the issue and work with you to find a suitable resolution.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected by this policy.

EXCHANGES

If you would like a different size, colour or style, please contact hello@matchboxbikinis.com.

Exchanges are subject to availability and the applicable return conditions. Where a direct exchange cannot be arranged, you may need to return the original item and place a new order.

INTERNATIONAL RETURNS

Customers returning items from outside the United Kingdom are responsible for arranging their return shipment and paying the associated postage costs for change-of-mind returns.

Please clearly mark the parcel as "Returned Goods" on any required customs documentation.

Any international return remains subject to the applicable consumer rights and regulations for the country of purchase.

NEED HELP?

We're always happy to help.

If you have any questions about your order, sizing or our returns process, please email our customer care team at hello@matchboxbikinis.com.

We want every Matchbox Bikini experience to feel special, from the moment you open your matchbox to the moment you wear your new favourite bikini.

With love,

Matchbox Bikini x